We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is approved, we’ll send you a returns authorisation (RA) as well as instructions on how and where to send your package. Any items sent back to us without first requesting a return will not be accepted and cannot be returned. Any Freepost returns offered will apply to UK addresses only. Please note that any returns should be sent to the following address: Propermusic.com Returns Dept, Units 1-5, Applegarth Drive, Questor, Dartford, DA1 1 JD, United Kingdom.
You can always contact us for any returns questions at email@example.com or call us: +44 (0)208-676-5148.
Faulty Goods & Damages
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All faulty or damaged goods need to be reported within 7 days of receipt of order using the email address firstname.lastname@example.org along with a description of any fault or damage and including your name, order number and listing the product(s) affected.
Returning A Multi-Buy/Special Offer Items
Multi-buy or discounted items can only be returned to us if they are incorrect, faulty or arrive in a damaged condition. Due to the nature of these offers, any multi-buy items being returned can only be refunded by calculating the actual cost of the order divided by the number of qualifying items purchased (eg, 3 for £20=£6.66 per item, 2 for £18=£9.00 etc...)
All DVDs are listed with their relevant region coding and format where provided, so we strongly advise that you check for compatibility with your hardware and country of residence before making a purchase. We are not responsible for any damage or incompatibilities these products may have with incompatible hardware or DVD players or any hardware and DVD players that have been modified to disable regional encoding. Any returns requests for these items due to incorrect region coding or format for your territory are entirely at our own discretion and they may be refused.
Exceptions / non-returnable items
Unless reported as faulty or not as described on our website then we retain the right to refuse for refund any CDs, DVDs, Vinyl or other pre-recorded media that have been opened or unsealed. Certain types of items cannot be returned, such as customised products (personalized goods, print on demand items). Please get in touch if you have questions or concerns about your specific item.
We cannot exchange goods so the fastest way to ensure you get what you want, is to return the item that you received and once the return is accepted then we will then process a refund in full so you can make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. If more than 14 business days have passed since we’ve approved your return, please contact us at: email@example.com or call: +44 (0)208-676-5148.