For UK orders, you're advised to please wait for at least 10 working days before reporting any goods as not received or missing.
Orders to the EU and Rest of the World can take up to 4 weeks due to issues along the way that are beyond our control.
If you have not received your order after the time periods above, please contact us in the Chat below or by email: admin(at)propermusic.com
If goods are not received, they should be reported as undelivered within 30 days from the confirmed date of dispatch.